USA Shipping and Handling
We will ship your order via USPS Priority, UPS, or FedEx from our CA warehouse or from a Partner’s Warehouse based on the weight and size of the items being shipped.
Processing your order usually takes 1 business day depending on the season and demand. All orders are processed Monday-Friday, with USPS orders going out on Saturdays.
Shipments usually arrive within 3-5 business days by UPS Ground and typically within 1-3 business days for USPS priority mail, based on your location from our warehouses. Most carriers are experiencing delays due to increased package volume during the COVID-19 pandemic. So please be aware that there may be an extra 1-2 days for your package to arrive.
COVID19 – Yes, we are still taking orders and shipping. We are considered an essential business: providing soil amendments for farmers and gardeners to produce food. Please note that we are seeing an increased demand during this time. Your order may take a couple days longer to process. Please check your email for tracking info to see where your packages are in transit.
Shipment Tracking & Notifications
Once your order is placed, you will receive an invoice confirmation by email. Once your order is being picked up by the carrier, you will receive tracking information in your email inbox. All carriers have the option for your to create a personalized account to modify your notification and receiving preferences.
If you do not receive shipping notification within 4 days, please email your order number and inquiry to email@example.com.
You may email us for a quote on shipping, and upon agreement- Farm orders of 60+ mixed items (10 LB castings and/or Gallons of Tea) totaling 150 LB or more.
Commercial Bulk Orders
Contact us for shipping pricing on commercial bulk orders need to contact us for shipping pricing. Bulk orders utilize LTL trucking, are shipped on pallets and do not include free shipping.
Please contact us with your city and state for a Freight LTL quote. Include whether your address is in a residential or commercial zone, and if you need lift gate service.
We do no ship to Canada at this time. We are looking for distributors interested importing and marketing VermisTerra in Canada.
We only ship within USA. We welcome distributor inquiries for businesses looking to carry our product in international markets. If you wish to order a sample and pay extra for international shipping, please email firstname.lastname@example.org. Please note that international shipping will cost more than the products themselves.
Lost or Damaged Shipments
Shipping damaged happens and we dislike it too. Our shipments are insured but we must provide documentation. We will replace your damaged products as soon as we can. Please follow these steps to report damage and receive a replacement:
– Take photos to document the damage and save the packaging.
– Email the photos, your name, order number, and description of the damage to email@example.com.
– We will process a claim with the carrier and authorize an investigation if necessary.
VermisTerra will send out replacements of the damaged items once we process the claim (typically within 1-3 business days).
Refunds and Return Policy
We stand behind our products, and strive to make it right for your customers.
You have 30 days from purchase to request a refund.
– If you purchased an order and change your mind before we ship it, we can refund the order amount in full.
– If your order was already shipped, but unopened, and in sellable condition you will have to cover the return postage. Email us to request a return label. We will return the difference of your order and the return postage once we receive your items and inspect to ensure that they’re re-sellable condition.
– We are unable to offer refunds on opened and used products. If you have a complaint, please email us at firstname.lastname@example.org so we can work out something fair for us both.
How Long to Receive Refund
For purchases made with your credit or debit card, the refund can usually takes 3-4 days to show up on your account. If you bought the item using your bank account or PayPal, the balance will be credited to your PayPal account.